Refund Policy
Refund Policy
Last Updated: 05-01-2025
At Saherasoftware.com, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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The item must be in the original packaging with all tags attached.
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You must provide a valid proof of purchase (order confirmation or receipt).
Note: Certain items may be non-returnable (see Section 4).
2. How to Initiate a Return
To start a return, please contact us at [Email Address] with the following information:
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Order number
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Item(s) you wish to return
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Reason for the return
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Photos (if the item is damaged or defective)
We will provide return instructions and a return shipping address.
3. Refunds
Once your return is received and inspected, we will:
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Notify you via email of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 3 business days.
Please note:
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
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Refund processing time may vary depending on your bank or credit card provider.
4. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., cosmetics, underwear)
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Custom or made-to-order items
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Gift cards
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Downloadable digital products
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Items marked as "Final Sale"
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, email us at support@saherasoftware.com with details and photos.
6. Return Shipping
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Customers are responsible for return shipping costs unless otherwise agreed.
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We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (it may take time before your refund is officially posted).
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Contact your bank.
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If you’ve done all of this and still haven’t received your refund, please contact us at support@saherasoftware.com.
8. Contact Us
For any questions about returns or refunds, contact our support team at:
Saherasoftware.com
support@ saherasoftware.com
+1 (000) 000-0000
New York